ZBOX Mini PC
Q: Spectre & Meltdown Bug
A: We will issue BIOS updates to address the Spectre & Meltdown bugs on our ZBOX Mini PCs with the ...
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Mainboards
Q: What type of Operating Systems are supported by our motherboards ?
A: ZOTAC motherboards are designed to work with Microsoft Windows Operating System, and bundled with so...
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Q: How to do get BIOS update, and how to do BIOS update for ZOTAC Motherboards ?
A: Latest mass production BIOS for each ZOTAC motherboard is available for download from the web site D...
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Q: What is motherboard BIOS, how to identify BIOS version / date ?
A: BIOS (Basic Input Output System) is a set of computer program that contain the basic intelligence fo...
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Q: How to identify ZOTAC motherboard when looking for support ?
A: ZOTAC motherboards are primarily identified from the SKU, for example, H81MAT-A-E. Besides the SKU, ...
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Q: What motherboards are offered by ZOTAC ?
A: ZOTAC designs and manufactures industry standard PC compatible motherboards based on Intel and AMD P...
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Gaming PC
Q: The MEK1 Gaming PC Audio is not working
A: Test with a good known pair of working headphones (iPhone or Android headphone or any headphone with...
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Handheld
Q: ZOTAC GAMING ZONE - Desktop Mode
A: The ZOTAC GAMING ZONE's Desktop mode must be manually selected before it can be used.
To activate th...
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Q: ZOTAC GAMING ZONE - Screenshot Hotkey
A: The screenshot function of the ZONE can be accessed by pressing the button combination M2 + A.
...
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Q: ZOTAC GAMING ZONE - The Official Docking Station Gets Unusually Hot/ Disconnects Itself.
A: If the Official ZOTAC GAMING ZONE Docking Station gets unusually hot or encounter instabilities such...
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Q: ZOTAC GAMING ZONE - How to Update the Display Firmware or the Battery Indicator Firmware
A: Some early units may encounter a black screen while entering "exclusive fullscreen" mode in some vid...
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Q: ZOTAC GAMING ZONE - Does the ZONE Support External GPU Enclosures?
A: Yes, the ZONE does support External GPU Enclosures. Since both USB-C ports on the ZONE are fully-fea...
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Q: ZOTAC GAMING ZONE - How to restore Windows with recovery image
A: This FAQ section will go through the process of downloading the official Windows recovery image on o...
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Q: ZOTAC GAMING ZONE - How to turn off the ZONE's display when docked
A: When the ZONE is docked and connected to another display, you may want to turn the ZONE's AMOLED dis...
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Q: ZOTAC GAMING ZONE - How to change virtual memory settings and paging file for my ZONE?
A: Earlier ZONE units may encounter an issue related to virtual memory, which might severely impact the...
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Q: ZOTAC GAMING ZONE - A driver error occured when I was playing a game with a message saying that I have low VRAM.
A: By default, the ZONE allocates 4GB out of its 16GB memory as video memory. While this is enough in m...
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Q: ZOTAC GAMING ZONE - Why can't I set the Thermal Power Limit on the One Launcher?
A: To set the Thermal Power Limit, you must first add a new profile. You can do so by going into the On...
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Q: ZOTAC GAMING ZONE - My trackpads are extremely sensitive.
A: The sensitivity of the trackpads can be set by going into Windows Settings > Bluetooth & devi...
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Q: ZOTAC GAMING ZONE - How to toggle HDR for the ZONE's display?
A: To turn HDR on on your ZOTAC GAMING ZONE, go to System > Display Settings > HDR and toggle it ...
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Q: ZOTAC GAMING ZONE - My ZONE is showing a Blue Screen of Death when I start it up.
A: This screen you see when you start up the ZONE may be the Windows recovery screen. Turn off the cons...
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