ZOTAC USA Limited Warranty
(Last Updated: October 4, 2024)
While we take our quality control and production process seriously, we understand the importance of protecting your investment with us. To stand confidently behind the hardware assembled and shipped through our factory, our products come attached with a standard limited warranty that covers defects in materials and workmanship. Before submitting a warranty claim, please carefully read the terms and conditions to ensure eligibility. To initiate the Return Merchandise Authorization (RMA) process, please visit our RMA Request page.
Terms and Conditions
ZOTAC USA reserves the right to modify these terms and conditions without prior notice. Any modifications will not affect products purchased before the update. This Limited Warranty supersedes any previous versions. Furthermore, all ZOTAC products are warranted in accordance with the terms specified in this policy, subject to modifications by ZOTAC USA or by specific invoices for individual orders at ZOTAC USA’s sole discretion.
Important note: “Warranty void if removed” stickers are not valid in the USA, regardless of when the product was purchased.
Limited Warranty Coverage
Warranty Periods by Product
Graphics Cards (40 series and newer)
Graphics Cards (30 series and older)
Motherboards
Mini PCs
VR GO
Accessories
Solid State Drives (SSDs)
ZOTAC GAMING MEK HERO Series Gaming PCs Featuring GeForce RTX™ 40 Series & GeForce RTX™ 40 SUPER Series Graphic Cards
ZOTAC GAMING MEK HERO Series Gaming PCs Featuring GeForce RTX™ 30 Series Graphic Cards
ZOTAC GAMING MEK Series Gaming PC (MEK1, MEK ULTRA & MEK MINI)
* Below specific MEK models are applied with non-standard Limited Warranty
MEK1 model: G1107TK700B-U
MEK Ultra models: GU2070C701B-U-W2B, GU2080C701B-U-W2B, GU208TC702B-U-W2B, GU208TS901B-U-W2B
MEK Mini models: GM2070C701B-U-W2B, GM2060C5R1B-U-W2B, GM2070C5R1B-U-W2B
External Thunderbolt 3 Box
Refurbished Graphics Card, MEK Gaming PCs, Mini PC and VR GO Backpack PC (purchased from zotacstore.com or our zotacusa ebay store)
Open Box Graphics Card and Mini PC (purchased from zotacstore.com or our zotacusa ebay store)
Open Box MEK Gaming PCs and VR GO Backpack PC (purchased from zotacstore.com or our zotacusa ebay store)
Extended Warranty: Where applicable, extended limited warranty coverage requires product registration at zotac.com within 30 days of purchase. Upon successful registration, a confirmation email will be sent. If you do not receive confirmation or encounter issues, please contact [email protected]. ZOTAC USA is not responsible for incomplete or incorrect registrations.
Warranty Exclusions
This Limited Warranty can be void if:
Limited Warranty Claim Process
Limitation of Liability
ZOTAC USA is not responsible for:
Shipping Policies
State Law Notice
This warranty provides specific legal rights, and you may also have other rights that vary by state. Some states may not allow certain limitations on implied warranties, so these limitations may not apply to you. If you have questions about your rights, we recommend consulting your local consumer protection agency or legal counsel.
Contacts
If you would like to speak to our ZOTAC USA Customer Support team directly, please contact them at
1-877-599-6822
Monday - Friday
9:00AM - 6:00PM PST
Manufacturer limited warranty may not apply in all cases, depending on factors such as: use of the product, where the product was purchased, or who you purchased the product from. Please review the limited warranty carefully and contact the manufacturer if you have any questions.
Commercial Terms and Conditions
of Sales and Return Policy
1. Scope
1.1 “ZOTAC” means Zotac Technology Pte. Limited, a company incorporated in Singapore with its registered office at Unit #11-27 at 20 Pasir Panjang Road, Mapletree Business City, Singapore 117439.
1.2 "Customer" means customer of ZOTAC.
ZOTAC and Customer shall be jointly referred to as "Parties" and individually as "Party".
1.3 "Conditions" means this Commercial Terms and Conditions of Sales and Return Policy.
1.4 "Goods" include ZOTAC goods, spare parts, components, and services sold or provided by ZOTAC to Customer under any invoice, proforma invoice, or sales related agreement.
1.5 “Price” means price of the Goods.
1.6 These Conditions shall apply to all sales of Goods by ZOTAC to Customer and shall form integral part of any sales related agreement between ZOTAC and Customer. Customer’s general terms and conditions or small prints on its purchase order or purchase related agreement are not binding on ZOTAC, even if Customer makes such a claim and ZOTAC do not raise an objection to it.
2. Goods and Sample
2.1 All statements, technical information, and recommendations concerning the Goods sold or samples provided by ZOTAC are based upon tests believed to be reliable, but do not constitute any Limited Warranty as to accuracy, completeness, or fitness for Customer’s purposes. Parties acknowledge all Goods are sold and/or samples are provided on the basis that it is the sole responsibility of Customer to independently determine that Goods are suitable for the purposes of Customer.
2.2 Samples supplied to Customer are supplied for informational purposes only and do not constitute any expressed and/or implied guarantee and/or Limited Warranty of conformity, quality, description, fitness for purpose, or merchantable quality. Customer shall be deemed to have satisfied itself as to such matters prior to ordering the Goods.
3. Delivery
3.1 Delivery is subject to the International Commercial Terms of the International Chamber of Commerce (ICC) which are in force at the relevant dispatch date ("Incoterms").
3.2 Targeted delivery dates mentioned in any quotation, proforma invoice, order acceptance form, or other media are approximations only and do not represent any binding obligation of ZOTAC towards Customer.
3.3 ZOTAC is allowed to reasonably extend delivery and performance deadlines for up to 4 weeks in case of disruptions that occur due to force majeure and other unforeseeable hindrances for which ZOTAC should not be held responsible (for example: non-receipt of deliveries from supplier, lock-outs, interruption of operations etc.).
4. Packaging
The Goods shall be prepared, packed, and labeled as per ZOTAC’s standard requirements for the transport mode. Customer may request for special packaging but additional expenses shall be borne by Customer solely.
5. Quotations
5.1 A quotation by ZOTAC does not constitute an offer. ZOTAC explicitly reserves the right to withdraw or amend the quotation at any time prior to the confirmation of order by Customer. For the avoidance of doubt, Customer’s purchase order shall not be deemed as acceptance unless and until it is accepted by ZOTAC in writing or by conduct.
5.2 If Customer supplies data, drawings, volumes, etc. to ZOTAC, ZOTAC will assume them to be accurate and complete and may base ZOTAC's offer upon them.
6. Prices
6.1 All prices are exclusive of VAT and other taxes, duties, and/or charges. Unless otherwise agreed by Parties, Customer shall be solely responsible for all taxes (including VAT, duties, or other governmental or regulatory charges imposed on the Goods) except for any income related taxes for which ZOTAC is directly liable.
6.2 ZOTAC shall have the right at any time to revise the Prices or to increase agreed-upon Prices to take account of inflation and increases in costs, including but not limited to: costs of acquisition of any materials, carriage, labor or other overheads, the increase or imposition of any tax, duty and/or other levy, and/or any variation in exchange rates.
7. Terms of Payment
7.1 ZOTAC shall invoice Customer upon delivery of the Goods. Payment of invoices shall be (i) in the invoiced currency and (ii) remitted into the bank account specified on the invoice. If a credit limit is granted and unless otherwise agreed between Parties, payment shall be made within thirty (30) days from the date of invoice without any setoff or discount being applied.
7.2 Credit limit extended by ZOTAC to Customer for the purchase of the Goods may be changed or withdrawn by ZOTAC at any time. If an order for the purchase of Goods exceeds the credit limit or there is a change of Customer’s creditworthiness, ZOTAC shall have a right to demand advance payment or cash on delivery of the Goods.
7.3 ZOTAC shall at all times have the right to demand advance payment or cash payment upon delivery of the Goods or to demand security to be provided in a form approved by ZOTAC to ensure that Price is paid.
7.4 If Customer fails to pay in accordance with Clause 7.1 above or fails to pay the invoice on its due date without a reasonable ground, ZOTAC may refuse to accept further Purchase Orders and hold shipment of the Goods already ordered by Customer at its sole discretion. ZOTAC shall not be liable to any loss and/or compensation whatsoever that Customer may sustain. All amounts and interests payable by Customer shall become immediately due to ZOTAC.
7.5 ZOTAC is entitled to charge interest on late payment at the rate of 2% per month or the highest rate permitted under applicable laws, whichever is higher, in addition to its other rights and remedies and/or elect not to perform any further obligation under any sales related agreement until full settlement of the outstanding payment.
7.6 ZOTAC shall have right to set-off any amount and/or charge due by Customer with any amount payable by ZOTAC to Customer.
8. Title
8.1 Notwithstanding delivery and passing of the ris, and superseding the applicable Incoterms, title to the Goods shall be retained by ZOTAC and shall only be transferred to Customer when Customer has fully complied with all of its obligations contained in or arising from these Conditions and any sales related agreement between ZOTAC and Customer.
8.2 If Customer is in default in complying with any obligation arising from these Conditions and/or any sales related agreement between ZOTAC and Customer, ZOTAC shall have the right at all times to obtain possession of the Goods in which title has been reserved, wherever they are located, without prejudice to ZOTAC's right to compensation from Customer in connection with Customer's default.
8.3 Customer hereby grants an irrevocable right and license to ZOTAC and its servants and agents to enter upon all or any of Customer's premises with or without vehicles during normal business hours for the purpose of inspecting and/or taking back Goods to which it has retained title. This right and license shall continue to subsist notwithstanding the termination for any reason of any sale under these Conditions and any other sales related agreement between ZOTAC and Customer.
8.4 ZOTAC reserves the right to take back and resell any Goods to which it has retained title. ZOTAC's consent to Customer keeping of the Goods, and any right Customer may have to keep the Goods shall in any event cease:
a. if any sum owed by Customer to ZOTAC (whether in respect of the Goods or otherwise) is not paid to ZOTAC in accordance with these Conditions;
b. upon the happening of any of the events set out in clause 14 below; or
c. if Customer commits a breach of any agreement with ZOTAC.
8.5 Whilst Customer keeps the Goods with ZOTAC's consent (but not otherwise) Customer may in the ordinary course of its business sell or hire the Goods provided that:
a. as between Customer and its buyer, Customer shall sell or hire the Goods as principal and Customer shall not and shall not be empowered to commit ZOTAC to any contractual relationship with, or liability to its buyer or any other person; and
b. notwithstanding any agreed period of credit for payment of the price of the Goods, Customer shall pay the proceeds of such sales or hiring to ZOTAC forthwith upon receipt.
8.6 Customer agrees immediately upon being so requested by ZOTAC to assign or pledge to ZOTAC all rights and claims which Customer may have against its buyers arising from such sales until payment is made in full as stated above.
9. Intellectual Property
9.1 Customer shall indemnify and keep indemnified ZOTAC against all claims, liabilities, costs, damages, and expenses incurred by or for which ZOTAC may become liable as a direct or indirect result of:
a. carrying out of any work required to be done on or to the Goods in accordance with the requirements or specifications of Customer involving any infringement or alleged infringement of any intellectual or industrial property rights vested in any third party; or
b. carrying out any amendments, alterations, or other work on the Goods involving any infringement or alleged infringement of any intellectual or industrial property rights vested in any third party by any person other than ZOTAC.
9.2 SUBJECT TO CLAUSE 9.3, ZOTAC SHALL HAVE NO FURTHER LIABILITY TO CUSTOMER IN THE EVENT OF GOODS INFRINGING OR BEING ALLEGED TO INFRINGE THE RIGHTS OF ANY THIRD PARTY.
9.3 Notwithstanding the foregoing, if at any time any allegation of infringement of intellectual property (including but not limited to patent, copyright, trademark, or design rights) is made in respect of the Goods or if in ZOTAC's reasonable opinion such an allegation is likely to be made, ZOTAC may at its discretion and at its own expense:
a. modify or replace the Goods without detracting from the overall performance thereof, so as to avoid the infringement; or
b. procure for Customer the right to continue to use the Goods; or
c. repurchase the Goods at the price paid by Customer less depreciation at such rate as is applied by ZOTAC to its own inventories.
Customer shall notify ZOTAC forthwith of any claim made or action brought or threatened alleging infringement of the rights of any third party. ZOTAC shall have control over and shall conduct any such proceedings in such manner as it shall determine. Customer shall provide all such reasonable assistance as ZOTAC may request. The cost of any such proceedings shall be borne in such proportions as the Parties shall determine.
9.4 Sale of the Goods and/or any sales related agreement shall not, in any way whatsoever, grant Customer rights with respect to ZOTAC's intellectual property rights, including but not limited to copyrights, trademark rights, model rights, and patent rights. Customer shall not disclose any information with respect to the Goods and developments concerning future Goods and/or new manufacturing processes to third parties.
10. Limited Warranty
10.1 ZOTAC warrants, for the period stated in clause 10.2 below, the Goods, in material respect, to be free from defects in materials and workmanship under normal use and handling. ZOTAC gives no other guarantees with respect to the Goods, neither express nor implied. Customer shall be liable for any and all claims made by third parties.
10.2 Period of limited warranty is the time period as stated on the RMA Policy and Procedure for ZOTAC Goods on this page above at the time of shipment. If no such statement is available in the RMA Policy and Procedure for ZOTAC Goods, the limited warranty period is twelve (12) months from date of delivery of the Goods by ZOTAC to Customer.
10.3 ZOTAC shall not be liable for defects in the Goods caused by normal wear and tear. This limited warranty may be asserted by Customer only and not by Customer's customers or end-users of the Goods.
10.4 This limited warranty shall not apply to Goods which ZOTAC determines have, whether by Customer or any other third party, been subjected to operating and/or environmental conditions which are not in conformity with the applicable specifications (such as cryptocurrency mining or related activities) or otherwise have been subject to misuse, neglect, use of/with excessive force, improper installation, damage, abnormal or unsuitable conditions of storage, or in any way altered, modified, or otherwise interfered with by any person other than ZOTAC's own authorized personnel. Customer is obliged to disclose all requested information in order to allow ZOTAC make such determination.
10.5 No limited warranty whatsoever is applicable if Goods are being used outside the period as per clause 10.2. In the event of complaints or claims by Customer, Customer has always the obligation to demonstrate correct and timely use as per ZOTAC's instructions, guidelines, and recommendations.
10.6 When defects of a part of the delivered Goods occur, ZOTAC has the right to inspect and remedy the alleged defects, without charge to Customer. Customer shall grant ZOTAC a reasonable grace period (i.e. at least 30 days from the date of receipt of the returned Goods by ZOTAC) in which ZOTAC may remedy the defect.
10.7 Complaints in respect of visual defects to the Goods shall be reported to ZOTAC within seven (7) days after delivery. Customer shall note the defects on the relevant transport documents and shall keep the defective Goods as proof. Only if ZOTAC so requests, Customer shall return the defective Goods to ZOTAC in their original packaging. If and to the extent that ZOTAC's customer services department is of the opinion that Customer's complaints are justified, ZOTAC shall at its discretion replace or repair the returned Goods.
10.8 Complaints in respect and related to non-visual defects to the Goods which occur at a later stage need to be reported to ZOTAC immediately after occurrence. Customer shall give immediate notice of such complaint to the customer services department of ZOTAC.
10.9 Any cause of action for product defects or otherwise which Customer may have shall be barred after the lapse of the limited warranty period referred to in clause 10.2 above.
10.10 Should any failure to conform to ZOTAC's limited warranty appear within the limited warranty period referred to in clause 10.2 above, ZOTAC's sole obligation hereunder shall be limited to, at the ZOTAC's option, either crediting, in whole or in part, the Customer with the purchase price of the affected Goods, or replacing the affected Goods or any affected part or parts thereof provided that each of the following three conditions are fulfilled:
a. written notice of non-conformance hereunder is received by the ZOTAC not more than fifteen (15) days after the defect in question has come to the attention of the Customer or ought reasonably to have come to its attention,
b. after ZOTAC's written authorization, the Goods in question are returned to the ZOTAC's designated service center freight charges prepaid, and
c. after examination the Goods in question are disclosed to ZOTAC's satisfaction to be non-conforming. Any such replacement shall not extend the period within which such limited warranty can be asserted.
10.11 Without prejudice to any other clauses, ZOTAC's sole obligation with respect to any imputable non-conformity of the Goods delivered for reasons other than defects in materials or workmanship, shall be limited to, at the ZOTAC's option, either crediting in whole or in part Customer with the purchase price of, or replacing, the Goods or any part or parts thereof, provided that the non-conformity is notified in writing to ZOTAC within one (1) month after date of delivery of the Goods to Customer and the conditions (a), (b), and (c) referred to in clause 10.10 above are fulfilled.
11. Liability
11.1 ZOTAC'S AGGREGATE LIABILITY TO CUSTOMER WHETHER FOR NEGLIGENCE, BREACH OF CONTRACT, MISREPRESENTATION, OR OTHERWISE SHALL IN NO CIRCUMSTANCE EXCEED THE COST OF THE DEFECTIVE, NON-CONFORMING, DAMAGED, OR UNDELIVERED GOODS WHICH GIVE RISE TO SUCH LIABILITY AS DETERMINED BY NET PRICE INVOICES TO CUSTOMER IN RESPECT OF ANY OCCURRENCE OR SERIES OF OCCURRENCES.
11.2 Subject to the foregoing all conditions, warranties, and representations, including (but not limited to) any limited warranty against patent infringement, express or implied by statute law or otherwise, in relation to the Goods are excluded. Furthermore, ZOTAC shall be under no liability to Customer for any loss or damage resulting from defective material, faulty workmanship, or otherwise howsoever arising out of the sale and/or sales related agreement and whether or not caused by the negligence of ZOTAC, its servants or agents, save that ZOTAC shall accept liability for willful misconduct, gross negligence, and death or personal injury caused by the negligence of ZOTAC.
11.3 In no circumstances will ZOTAC be liable to Customer for any indirect, incidental, or consequential loss or damage, including without limitation loss of anticipated profits, goodwill, reputation, business receipt or contract, or losses or expense resulting from third party claims.
12. Force Majeure
Neither Party shall be liable for its failure to perform any of its obligations hereunder during any period in which such performance is delayed or made impossible by force majeure included, but not limited to: fire, flood, war, embargo, riot, labor unrest (including but not limited to strike, go-slow, work to rule), or the intervention of any governmental authority, provided that the Party who cannot perform as a result of such force majeure notifies the other Party of the delay and the reasons thereof. If
a. the force majeure continues for a cumulative period of thirty (30) days, and
b. the situation of force majeure causes serious damage to the Party whose rights are affected by the force majeure,
such Party may terminate the sale and/or to the sale related agreement by sending a written termination notice pursuant to clause 18 below to the Party who cannot perform as a result of force majeure. The Party so terminating the sale and/or any sales agreement between Parties shall not be liable to the other Party for any damages suffered by such party as a result of the termination.
13. Confidentiality
Customer shall not disclose to any third-party confidential information received from ZOTAC in connection to the sale and/or sales related agreement and shall use the information for performance of obligations under the sales related agreement only, except as required by law or with written prior approval of ZOTAC.
14. Termination
14.1 If a petition for bankruptcy is filed against either Party, or if a trustee is appointed or either Party's business or either Party makes a general assignment for the benefit of creditors, or in case of any type of in or out of Court insolvency proceedings, be it voluntary or involuntary, or due to actions of third parties, including but not limited to the attachment of properties, or any other analogous proceeding is instituted in any jurisdiction, whereby the day to day operations of a Party are disturbed in such a manner that its compliance with the terms and conditions of the sale and/or any sales related agreement is thwarted, the other Party shall have the right to terminate the sale and/or sales related agreement with immediate effect by written notice pursuant to clause 18 below.
14.2 Upon termination of any sale and/or sales related agreement pursuant to clause 14.1 above any indebtedness of Customer to ZOTAC shall become immediately due and payable and ZOTAC shall be relieved of any further obligation to supply any Goods to Customer pursuant to such sale and/or sales related agreements.
15. Waiver
The failure on the part of ZOTAC to exercise or enforce any rights conferred by these Conditions and/or sale of the Gods and/or sales related agreement shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof at any time or times thereafter.
16. Data Protection
16.1 ZOTAC shall take reasonable step to ensure confidentiality and safety of Customer’s data (e.g. name, address, telephone number, etc).
16.2 ZOTAC is allowed to transfer Customer’s data to its affiliates, suppliers, contractors, or business partners insofar as such data are required for any of the following purposes:
a. order processing, billing and shipping of the Goods;
b. after-sale services;
c. sale and marketing of ZOTAC Goods;
d. assessment of Customer’s creditworthiness; and
e. collection of payment.
16.3 Customer expressly consents to the abovementioned use of data.
16.4 Customer is allowed to have access to and to correct any Customer’s data by giving notice to ZOTAC pursuant to clause 18 below.
17. Assignment
None of the rights or obligations of Customer under sale of Goods and/or sales related agreement may be assigned or transferred in whole or in part without the prior written consent of ZOTAC.
18. Notices
Notice required or permitted to be given hereunder shall be in writing by the person qualified as agreed and shall be deemed to have been duly given if sent by registered post, courier service, facsimile, or e-mail.
19. Headings
Headings to any of these clauses are included to facilitate reference only and shall not affect the construction hereof.
20. Governing Law and Jurisdiction
20.1 These Conditions and all sales related agreements between ZOTAC and Customer shall be governed by and construed and interpreted in accordance with the laws of Singapore. The provisions of the United Nations Convention on Contracts for the International Sale of Goods ("the Vienna Convention") shall not apply.
20.2 Customer shall adhere to the relevant European Union and U.S.A. Laws and Regulations on export and shall not export or re-export any of ZOTAC's and/or its affiliates' technical data or Goods purchased or received under any agreement or the direct product of such technical data to any country to which export or re-export is forbidden by the European Union and/or U.S.A. unless properly authorized in writing by ZOTAC.
20.3 Any disputes arising out of or in connection with sale of the Goods and/or sale related agreement shall be brought before the competent courts of the country which law is applicable. Notwithstanding the foregoing, ZOTAC, at its discretion, may opt to bring any such dispute before or file any claim at the competent courts of the country of Customer's residence under the laws applicable to that country.
21. Severability
If any provision or any part thereof contained in the sales related agreement or these Conditions is, for any reason, held to be invalid or unenforceable in any respect under the laws of any jurisdiction where enforcement is sought, such invalidity or unenforceability shall not affect any other provision of such sales related agreement or these Conditions and these Conditions shall be construed as if such invalid or unenforceable provision or part thereof had not been contained therein.
22. Language
These Conditions are written and governed by the English language version. Any other language version of these Conditions is for reference only.
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