Q: If I purchase a ZOTAC product from another Country/Region, will it have warranty where I reside?
A: ZOTAC products do not have a Global warranty. Purchases only qualify for warranty in the Country/Reg...
Q: How to apply for product registration or RMA / Repair if no proof of purchase is available?
A: All ZOTAC products will require a valid purchase receipt/invoice for warranty related services.
Q: How to apply for RMA / Repair Service if the product is out of warranty?
A: The RMA/Repair services are Country/Region dependent and out of warranty repairs/RMA services is obs...
Q: Do second hand products have warranty?
A: A ZOTAC product warranty is non-transferrable.
Q: How to check a product's warranty status?
A: There are a few factors that we must consider when checking a product’s warranty status.
Q: How to get a refund for a product purchase?
A: Please refer to the place of purchase and their refund policy. ZOTAC does not offer refunds on produ...
Q: How to purchase spare parts?
A: ZOTAC currently does not have a spare parts program in place. Also, there are other factors that nee...
Q: How to get an updated VBIOS for my graphics card?
A: ZOTAC generally does not make available VBIOS files for end user downloads.
Q: I can no longer control the SPECTRA lighting / the SPECTRA lighting is not working
A: This is not a normal operating procedure.
Please try the following:
Disconnect the graphics card and...
Q: How can I enable/disable fan-stop on certain graphic card models?
A: The FREEZE fan stop is a feature available only on certain models. Look for the label or FREEZE badg...
Q: How to use FireStorm to overclock ZOTAC GeForce GTX 1070 Ti AMP and AMP EXTREME Graphics Card?
A: Download the latest FireStorm utility then you can apply one-click OC function for 1070 Ti AMP and A...
ZBOX Mini PC
Q: The M.2 (NVMe/PCIe) SSD does not appear inside the BIOS/CMOS menu
A: On ZBOX Mini PCs equipped with an NVMe/PCIe SSD slot, current ZBOX BIOS' lists the M.2 NVMe/PCIe SSD...
Q: My headphone (4-pin) isn't working with the ZBOX Mini PC?
A: It wasn’t until recently that more users stared using headsets with 3 rings or 4 sections called TRR...
Q: How to disable/turn off the ZBOX POST Beep sound?
A: There is no currently no software solution to disabling the POST Beep sound on ZBOX Mini PCs.
Q: I don't see my Secondary Hard Disk Drive (HDD)
A: This issue may come up for those using Mini PC Systems or Desktop Systems and that come with two sto...
Q: Spectre & Meltdown Bug
A: We will issue BIOS updates to address the Spectre & Meltdown bugs on our ZBOX Mini PCs with the ...
Q: The MEK1 Gaming PC Audio is not working
A: Test with a good known pair of working headphones (iPhone or Android headphone or any headphone with...