Warranty
Q: If I purchase a ZOTAC product from another Country/Region, will it have warranty where I reside?
A: ZOTAC products do not have a Global warranty. Purchases only qualify for warranty in the Country/Reg...
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Q: How to apply for product registration or RMA / Repair if no proof of purchase is available?
A: Notice: This article will help direct you where to reach out to if you have an inquiry about out of ...
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Q: Do second hand products have warranty?
A: A ZOTAC product warranty is non-transferrable.
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Q: How to check a product's warranty status?
A: There are a few factors that we must consider when checking a product’s warranty status.
Product Cat...
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General
Q: How to get a refund for a product purchase?
A: Please refer to the place of purchase and their refund policy. ZOTAC does not offer refunds on produ...
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Q: How to identify ZOTAC Products (SKU, PN) ?
A: ZOTAC products are identified by their Product Name, SKU Number, and Part Number (PN). Each product ...
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Q: What ZOTAC Products are available ?
A: ZOTAC products include, but not limited to, Motherboards, Graphic Cards, ZBOX Mini PCs, Accessories,...
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Q: After Sales Support Contact?
A: Please use the Contact Us page and select the corresponding department for inquiries
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Q: Technical Support Contact?
A: Please use the Contact Us page and select the corresponding department for inquiries
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Q: Sales Enquiry Contact?
A: Please use the Contact Us page and select the corresponding department for inquiries
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Q: How to get information and support on ZOTAC products?
A: General and Product information including product brochures are available at our website. For produc...
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Q: ZOTAC Product Certifications?
A: All ZOTAC products go through intensive compatibility and reliability tests in our Quality Assurance...
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Q: Where can I purchase ZOTAC products?
A: ZOTAC Motherboards, Graphic Cards, and ZBOX Mini PCs are sold world wide through various channels. R...
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Graphics Cards
Q: No image is displayed after turning on my PC.
A: If there are no display from your GPU after booting up your PC, you can check if:
The power cord of ...
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Q: I am getting lower FPS than expected in-game/ the image is choppy.
A: First, you can check if the GPU is operating at a normal temperature through the FireStorm software,...
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Q: The GPU’s fans are not spinning.
A: Most 30 Series or later GPUs have the “FREEZE FAN STOP” feature, which makes it so that the fans wou...
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Q: Windows is blocking my FireStorm Installation.
A: If your FireStorm Installation was blocked by a Windows pop-up, you should click on “Show More Detai...
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Q: How do I control lighting effects on SPECTRA-enabled GPUs?
A: You can download the FireStorm software version corresponding to your GPU model to change lighting e...
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Q: How to get an updated VBIOS for my graphics card?
A: ZOTAC generally does not make available VBIOS files for end user downloads.
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Q: How can I enable/disable fan-stop on certain graphics card models?
A: The FREEZE fan stop is a feature available only on certain models. Look for the label or FREEZE badg...
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