Warranty
Q: If I purchase a ZOTAC product from another Country/Region, will it have warranty where I reside?
A: ZOTAC products do not have a Global warranty. Purchases only qualify for warranty in the Country/Reg...
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Q: How to apply for product registration or RMA / Repair if no proof of purchase is available?
A: Notice: This article will help direct you where to reach out to if you have an inquiry about out of ...
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Q: Do second hand products have warranty?
A: A ZOTAC product warranty is non-transferrable.
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Q: How to check a product's warranty status?
A: There are a few factors that we must consider when checking a product’s warranty status.
Product Cat...
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General
Q: How to get a refund for a product purchase?
A: Please refer to the place of purchase and their refund policy. ZOTAC does not offer refunds on produ...
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Q: How to identify ZOTAC Products (SKU, PN) ?
A: ZOTAC products are identified by their Product Name, SKU Number, and Part Number (PN). Each product ...
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Q: What ZOTAC Products are available ?
A: ZOTAC products include, but not limited to, Motherboards, Graphic Cards, ZBOX Mini PCs, Accessories,...
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Q: After Sales Support Contact?
A: Please use the Contact Us page and select the corresponding department for inquiries
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Q: Technical Support Contact?
A: Please use the Contact Us page and select the corresponding department for inquiries
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Q: Sales Enquiry Contact?
A: Please use the Contact Us page and select the corresponding department for inquiries
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Q: How to get information and support on ZOTAC products?
A: General and Product information including product brochures are available at our website. For produc...
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Graphics Cards
Q: SLI / NVLINK Spacing Recommendations
A: Graphics cards need airflow and space to breathe to maintain decent temperatures. In SLI / NVLINK se...
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Q: How to get an updated VBIOS for my graphics card?
A: ZOTAC generally does not make available VBIOS files for end user downloads.
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Q: I can no longer control the SPECTRA lighting / the SPECTRA lighting is not working
A: This is not a normal operating procedure.
Please try the following:
Disconnect the graphics card and...
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Q: How can I enable/disable fan-stop on certain graphics card models?
A: The FREEZE fan stop is a feature available only on certain models. Look for the label or FREEZE badg...
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Q: How to use FireStorm to overclock ZOTAC GeForce GTX 1070 Ti AMP and AMP EXTREME Graphics Card?
A: Download the latest FireStorm utility then you can apply one-click OC function for 1070 Ti AMP and A...
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ZBOX Mini PC
Q: The M.2 (NVMe/PCIe) SSD does not appear inside the BIOS/CMOS menu
A: On ZBOX Mini PCs equipped with an NVMe/PCIe SSD slot, current ZBOX BIOS' lists the M.2 NVMe/PCIe SSD...
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Q: My headphone (4-pin) isn't working with the ZBOX Mini PC?
A: It wasn’t until recently that more users stared using headsets with 3 rings or 4 sections called TRR...
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Q: How to disable/turn off the ZBOX POST Beep sound?
A: There is no currently no software solution to disabling the POST Beep sound on ZBOX Mini PCs.
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Q: I don't see my Secondary Hard Disk Drive (HDD)
A: This issue may come up for those using Mini PC Systems or Desktop Systems and that come with two sto...
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